Slides from my webinar today for the New Professionals group (@npsig) at IFLA:
In this presentation I went over the benefits of ethnographic methods for understanding what users actually want and do in the library, some of our research projects in Kazakhstan, and the more interesting results found in other ethnographic library studies. Audio, and the excellent presentation by Hugh Rundle, should be up at the NPSIG blog in a week or so!
(Post-note: I now have many more library ethnography slides up at Slideshare!)